The buying process
This explains the process of buying a vehicle from Go Green Autos.
I do not offer the traditional reserving of vehicles with a refundable deposit. If you're interested in a vehicle, join the mailing list and when a vehicle is ready for sale, an email is sent out to all. At this point, you should have seen all the information you need to decide to either arrange a viewing or go straight ahead and purchase.
If you book a viewing, the vehicle is reserved until your arranged appointment time. If you agree to purchase the vehicle, the vehicle is marked as "sale agreed" on the website and it is reserved for two working days, in which time one of the following should take place. You pay a non-refundable deposit towards the full balance, an application for finance or return a signed battery proposal form (for battery leased vehicles). When the vehicle has been paid for, it is marked as "sold", but it still may be here awaiting collection or delivery.
You are of course, welcome to view and try a vehicle, but you must arrange an appointment first. However, the majority of vehicles are sold without a viewing, The main objective of this website is to put as much information as possible about the vehicle, with large photographs, detailed videos with information on charging and range etc. The videos describe the condition of the vehicle and points out any negatives, which gives buyers the confidence to buy without physically viewing the vehicle.
If you have viewed a second hand car before, you'll know that often cars don't live up to the advertised expectations. I don't want that, so I don't hide anything. I want happy customers who tell their friends and family. The videos enables customers from all over the UK to buy vehicles from Go Green Autos, without making long trips to view first. Read the reviews & testimonials from customers who have done this.
I do offer part-exchange but selling petrol and diesel cars clashes with the 'Go Green' ethos, so I pass these vehicles on through the trade or send them to auction. You will normally get the best price by selling your car privately, but many don't want the hassle.
If you wish to part-exchange a vehicle, please complete the part-exchange form.
Once you have agreed to purchase, you will receive an invoice which will include the Go Green Autos bank details. Payments can be by bank transfer (BACS or CHAPS) or by cash. I will accept cheques or bank drafts, but these have to be cleared before the vehicle is released. Cards or Paypal are not accepted, due to the extra costs incurred.
All customers generally pay by bank transfer (BACS). When doing this, its advisable to first pay a £250 deposit. Sending a small initial payment means you can check you have the senders details setup correctly and it also stops the anti-fraud blocking, as many banks will now block large payments to a new sender. When sending the remainder, you may find your bank sets limits on the amount you can send at one time, so you may have to send the rest over in multiple transactions. Therefore, its advisable not to leave the bank transfer until the last moment, just in case the bank blocks it. Vehicles will not be released until payment is received in full.
I have partnered with Car Loan Warehouse who are experienced in sourcing finance for used electric vehicles. They can find you the best deal and loans are normally approved within one hour of submitting your details. Or you can of course source your own finance elsewhere.
If the vehicle has a battery lease, the battery agreement needs transferring and completing before the vehicle can be released. This process normally takes 1-2 days if it can be done via email or about a week if done via post. All battery hire agreements are with RCI Bank (the finance company for Renault & Nissan).
It is a simple process:
- A battery proposal form needs completing. The purpose of this form is just to collect your information so that RCI can prepare the agreement document. I email this form to you, or if you are viewing a vehicle, you can complete in person. If you're unable to scan documents, then it will need posting back to me.
- I forward the completed proposal form to RCI. They then raise the new battery agreement and email it direct to you.
- You will receive a lease agreement document from RCI by email. The individual/private person/sole trader version of the agreement is a 17-page document. You will need to print out pages 3-5 & 17 and sign these. The Limited company version of the agreement is a 25-page document. You will need to print out pages 1,2 & 18 and sign these. It is important you check that the vehicle details and monthly rate, as RCI frequently make mistakes.
- Then you will need to scan documents as a PDF and email back these signed pages to RCI. They also need a scanned copy of your driving licence for proof of your signature. If you're unable to scan documents as PDF for email, then you'll need to return this by post which adds delays.
- Once RCI have received the signed agreement from you, they activate the agreement and inform me that the vehicle can be released.
If completed by email, the whole process can be completed within a day or two, but subject to RCI's workload.
Important: When scanning the documents back to RCI, you must scan files as a PDF, not a JPG, otherwise RCI will reject them. You cannot use a phone scanner app to photograph the documents either. If you don't have the facility of a proper scanner, then you will have to post the documents to back RCI.
Delivery is normally 3-4 working days following receipt of full payment and completion of the battery lease transfer (if applicable). The 3-4 days notice is required by the transport company to schedule the delivery around other jobs. The vehicle will arrive on a flat bed transporter or trailer and be fully charged and ready to use. Deliveries are mostly during working week hours and only an AM or PM timing can be specified. The driver will call to confirm the delivery time. Deliveries can be at your workplace if it is more convenient. For further information, see Delivery.
The V5 transfer is done online prior to delivery and you should receive a new V5 from the DVLA in about a week. The vehicle is also taxed for 12 months too. You will receive email confirmations from the DVLA for both transactions.
Most vehicles are covered by the manufacturer's warranty. On older vehicles where this has expired, you will receive a comprehensive warranty and roadside recovery policy from Go Green Autos, for a period of three months. If you prefer to have a longer insurance backed warranty, then you can buy these online directly from multiple sources.
Cables & chargers
All vehicles from Go Green Autos come with a charging cable. This isn't the always the case elsewhere.
The vehicle page on the website details exactly what is supplied with the car. Some older cars may come with 3-pin 10A portable charger (granny cable), however newer generally cars do not. These chargers are particularly useful when you first get your new car, as there is likely to be a 2-3 week period before you get your home charger unit installed. When buying a car from Go Green Autos, all customers have the option to loan a portable charger if one isn't provided with the vehicle. See portable charger loan for full details.
You will also need to have a higher powered home charger installed. Go Green Autos has partnered with Rolec who will instruct a local installer to arrange installation and organise the OLEV grant on your behalf. Installation normally takes around 2 weeks. If you wish to use another brand or installer, then you arrange this yourself. If you have solar panels, then I recommend using a Zappi charger as these allow the vehicle to trickle charge from excess solar energy, rather than exporting to the grid.