New owner's guide to the
Maxus eDeliver 3 electric van

Thank you for buying a Maxus eDeliver 3 electric van from Go Green Autos. Below are some useful tips to help you get to grips with your new electric van.

Getting started

This video explains the basics on how to use and drive your Maxus eDeliver 3 electric van.

If the van is to be used by multiple drivers, please share this video with all drivers. You can share this link: https://youtu.be/G0CyDAfC_1M

Useful tips

When starting up, take your time. Wait for the READY light to appear on the dash before selecting Drive.
You must keep your foot on the brakes when selecting Drive or Reverse. If the vehicle does not move, press the brakes again.
To drive economically, accelerate gently and try to drive with only one block showing on the power gauge, then lift off the accelerator and coast to slow the vehicle down and try to get in the habit of not using the brakes, unless you really need too. Get in the habit of driving if you had no brakes and you'll be rewarded with much more range. Further information and tips are in the FAQ page.
The range meter is only an estimate and is based on past driving, so may not be accurate. If a driver has previously driven the vehicle inefficiently, it will assume the vehicle will be driven like this again, so will show a lower range. You can of course drive more efficiently and achieve further range than displayed. On the eD3, the range showing when fully charged is always under estimated, so do not treat this as the actual range of the vehicle.
First time EV drivers will often drive much faster than they would normally, due to the lack of noise ,vibration and the linear smooth acceleration, which doesn't give you the same feedback of speed. EVs hide their speed well. To drive efficiently, you will need to accelerate gently and keep your speed down. It may feel like you're driving slow, but you're probably not!
Your brakes may sound noisy and you'll get rubbing or squealing noises at low speeds. All pretty normal for an EV as there's no engine noise to drown it out, but will be worse initially as it has not been used for a while and has been washed recently (wet = brake corrosion). This video explains more https://youtu.be/OzY0PGWwTyc.
In the winter, EVs use more electricity for heating and are therefore less efficient so you'll see less range. But when it comes to Spring and the temperatures improve, so does the range. Further information in the FAQ section.
Many EV drivers try to preserve range and energy use by using the air conditioning as little as possible. This isn't a good idea as the seals in the pipes can dry (and leak gas) if it isn't used for long periods. So use the air con at least fortnightly if you can to just lubricate the system internals.

Portable chargers

Please read the Using portable chargers page to make sure you understand how to safely use the portable charger.

Make sure all drivers know how to safely use the portable charger

Other information

New owners frequently asked questions

Information on public charging

Information on home charging

Insurance

All you need to do before your vehicle is delivered is to arrange your insurance. You'll need to insure the vehicle from delivery or collection day, not payment day.

Which insurer to use?

As always, it is best to shop around. The online comparison sites are a good place to start. But be aware that not all insurance companies are represented on these comparison sites. Aviva and Direct Line are never on comparison websites and can often be very competitive. If you're looking for commercial/business insurance, then it can be a good idea to use a broker.

Let the broker to the work!

If you want someone to do the hard work for you and find the best price, or your a business, then we would recommend you speak to Harry at A-Plan Insurance. He has plenty of experience sourcing EV insurance for our customers. Put your details on this form and Harry will get back to you.

Change your electricity tariff

Now your transport fuel is electricity, it is important you review how much you pay for that electricity and switch to the cheapest and greenest.

The majority of EV drivers switch to Octopus Energy. Use this link to switch and we share a £100 credit if you're a residential customer or a £200 credit if you're a business customer. If charging on the overnight Go tariff, the £50 free credit gives you around 4,000 free miles in your EV!

The Octopus Go tariff gives you a cheap rate electricity at night which is ideal when charging your EV. You simply schedule your vehicle to charge from 12.30am to 4.30am and the electricity is only 5p per kWh, vs around 14p during other times. You driving costs reduced by two thirds! You do need a smart meter to use timed tariffs, but Octopus can arrange fitting free of charge.

Using timed overnight charging helps balance the grid and the energy is at its greenest too and is powered by the wind.